Support
Help with our apps, a question about something we built for you, or anything else — one inbox, answered by the people who wrote the code.
- hello@summationworks.com
- Reply within 24 hours
- US · UK · GCC hours
How to reach us
Four routes, one team. Pick whichever suits the question.
App support
Support for the apps we publish. Include your device and iOS version and we can usually answer in one reply.
One inbox, answered by the engineers who wrote the code — apps, projects and everything in between.
What to include
Four details turn a support email into a fix instead of a conversation.
Common questions
How do I get help with one of your apps?
Email hello@summationworks.com with the app name, your device and iOS version, and a screenshot if something looks wrong. It reaches the people who built the app rather than a ticket queue, and most questions are answered within 24 hours.
How do I cancel a subscription or ask for a refund?
Subscriptions bought inside an iPhone app are managed by Apple, not by us. To cancel: Settings → your name → Subscriptions. To request a refund: reportaproblem.apple.com. We cannot process Apple's refunds, but tell us what went wrong and we will help with anything on the app's side.
How do I delete my data?
Photos you scan are analysed and then deleted from our servers, and are never used to train models. Saved results and thumbnails are stored on your device and can be cleared in the app or by deleting it. For anything else, email us and we will delete what we hold and confirm when it is done. The full detail is in our Privacy Policy.
Is the AI Pregnancy Test Checker a medical device?
No. It is a second opinion on what a photo of your test shows — not a diagnosis. Confirm any result with a clinician, and contact one promptly if you have pain, heavy bleeding or feel unwell.
Can the Antique Identifier tell me what my item is worth?
It gives an identification and an indicative range based on public sale results. Condition, provenance and timing move real prices, so for insurance, estates or a sale of consequence, get a written appraisal from a certified appraiser.
How do I report a bug or request a feature?
Email it with the steps that produced it and a screenshot or screen recording if you can. Reproducible bugs usually ship a fix in the next release; feature requests go on the roadmap, and we reply either way.
I am a client — how do I raise something on a project you built?
Clients on a maintenance retainer have an agreed response window: use the channel in your agreement, or email us and we will route it. For anything urgent where production is down, put URGENT in the subject line and message us on WhatsApp as well.
Which languages do you support?
English and Arabic — across this site, the app pages and support email.
Existing clients
If we built or maintain your software, these are the routes that carry a service level.
- Maintenance retainerResponse windows, monitoring and updates as agreed in your contract.
- Client portalProject status, documents and invoices in one place. Sign in
- Urgent issuesProduction down? Email with URGENT in the subject and message WhatsApp — we escalate to an engineer.
Start a project
Tell us what you're building. We reply within 24 hours, scope it on a 30-minute call, and send a fixed quote — usually within two business days.
- 01Reply within 24 hours
- 0230-minute scoping call
- 03Fixed quote in ~2 business days